Trinity Support Guides

  

Quick Reference Guide

Want to know how to process a transaction, a refund or a quote? These and other Trinity terminal questions can be found in our Quick Reference Guide

Trinity terminal quick reference guide

HICAPS Medicare Easyclaim Guide

The HICAPS Trinity terminal supports Medicare Easyclaim so we've put together a guide to get you started.

HICAPS Medicare guide

Terminal Accessibility Guide

HICAPS are committed to assisting our merchants' customers with advanced accessibility features to process their transactions.

Terminal accessibility guide

Terminal User Guide

Our Terminal User Guide can help you with everything you need to know about the Trinity terminal, including functions and features, registering new providers, how to process claims, quotes and EFTPOS transactions and performing a daily settlement.

Trinity User Guide

HICAPS Terminal Communications Guide

The HICAPS Trinity terminal supports several different communications methods for processing claims so we've put together a guide to get you started.

Trinity Communication Guide

Participating health funds for HICAPS Trinity mobile claiming

Stationery

Ordering stationery just got easier.

You can now order stationery (receipt rolls) directly from your HICAPS Trinity terminal by following these 4 simple steps. 

1. Tap Support on the screen

2.Tap Order Stationery

3. Tap Order Roll

4. Enter your mobile number to track order or Skip

When terminals are first dispatched 20 x receipt rolls are included.

 

 

 

Need support for something else? Our local support team are here to help.